service we have fully performed prior to the date you requested a cancellation and refund.CD, DVD or other physical medium on which we provide a copy of a Solution, unless the physical medium is defective.Solution if you completed the purchase more than 30 days prior to the date you requested a cancellation and refund.We do not grant cancellations and refunds for the purchase of any: Please review your agreement with us before requesting a cancellation and refund. If you purchased a subscription and/or Solution for resale to a third party, you have a right to receive refunds only if the right is granted by your Reseller Agreement, Distribution Agreement, Channel Partner Agreement or other agreement with us. Restrictions on Refunds to Resellers, Distributors and Channel Partners. We do not grant refunds on those purchases. To request a refund on a subscription and/or Solution you purchased from a physical bricks-and-mortar store, the iTunes app store or any other reseller (not mentioned above), rather than directly from us, please contact the reseller regarding its cancellation and refund policy and any request for a refund. Restrictions Regarding Products Purchased from a Physical Store, iTunes and Other Resellers. Once you have both the Google Play account email address and the Transaction ID, click here to request a refund from Avast, here for AVG, here for CCleaner, or here for HideMyAss!, and follow the instructions on the linked page. You can find the Transaction ID by: (i) finding the email sent to your Google Play account to confirm your purchase or (ii) logging into the Google Payments portal at with the Google Play account you used for the purchase, and then finding the specific transaction in the Subscription and Services section. To request a cancellation and refund on a subscription and/or Solution you purchased from the Google Play app store, you must provide us with the email address you used in Google Play to purchase the subscription and/or Solution and the Transaction ID for the purchase. All business products and consumer products purchased from HideMyAss!.All business products and consumer products purchased from CCleaner (including Defraggler, Recuva and Speccy).Then, click on the link below and follow the instructions on the linked page:
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To request a cancellation and refund for a subscription you purchased from us through our online retail stores, or to terminate a subscription because you object to an amendment to the EULA we have notified to you, please find the confirmation email or invoice we sent directly to you in connection with your purchase, because it will tell you which Avast company you will need to contact (which may not be the brand name on the Solution) and will contain certain other information you must provide us in order to request your cancellation and refund. Products Purchased from Us and Subscriptions You Terminate for Notified Amendments to the EULA. If you qualify for a cancellation and refund on your purchase, and you purchased the subscription directly from us through our online retail store or from Google Play, then please follow the instructions below: Requesting a Cancellation and Refund from Usīefore you start, please read all the restrictions and limitations described in this Cancellation and Refund Policy.
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#DO I NEED CCLEANER IF I HAVE AVAST LICENSE#
We also allow you to cancel your subscription and request a refund (prorated for the unexpired or unused portion of the Subscription Term) if we provide notice to you that we are amending the End User License Agreement we entered into with you in respect of such subscription and/or Solution (the “ EULA”), and you object to such amendment within 30 days of the date of such notice. If your purchase qualifies, and you follow all the instructions in this Cancellation and Refund Policy within 30 days of the date of purchase, we will terminate your subscription and refund 100% of the price you paid for the then-current subscription term. We offer a 30-day money-back guarantee on subscriptions for certain Avast, AVG, CCleaner (including Defraggler, Recuva and Speccy) and HideMyAss! Solutions that end-users purchase directly from us through our online retail stores or through Google Play. Cancellation and Refund Policy for Avast, AVG, CCleaner and HMA! Solutions (Version 1.5)